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REMOTE DBA SUPPORT


Our Remote DBA services are designed to give you complete peace of mind when it comes to reliability, scalability and efficiency of your business-critical database. From staff augmentation, to project consulting and 24/7 support.




  • 24×7 remote visibility into database infrastructure at a reduced cost
  • Services are locational transparent – may be across different time-zones, country or same country
  • Service is achieved through a high-speed VPN connection over a secured network
  • Proactive database administration and performance management
  • On-demand consulting services
  • Reduced downtime and average issue resolution time
  • Improved application performance, scalability, and end-user experience with continuous uptime and scalability
  • Optional custom plans for specific operation hours e.g. Night & Weekend support and for Critical Systems
  • All activities documented

Service Level Agreement


UAC provides 24 x 7 support services and work diligently to improve and reduce the turnaround time for services. For the purpose of this agreement, the following terms have been defined.​
  • Hour of Coverage: 24 hours x 7 days
  • Response time : Within 0.5 hours (For Critical Systems under Severity-1,2)
  • Response Onsite : Within 4 hours
  • Sites Supported : Production, DRC
  • UAC Support will initiate contact with the requestor within:
  • Non-Emergency: 1~2 business days
  • Emergency: 2~4 hours during business days, 8 hours during non-business hours
  • Business Day: any regularly scheduled working day between 8.30 AM and 5:30 PM
  • Non-Business Hours: any time not included in the definition of Business Day
  • Emergency: a critical function or operation has failed or is at risk of failing in the near future
  • Non-Emergency: normal operational mode