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DATABASE SUPPORT SERVICE


We provide preventive maintenance support services on databases such as Oracle, SQL Server, MySQL & PostgreSQL. Our goal is to ensure the database is well taken care of and runs the business information optimally.




  • 365 x 24*7 Technical Assistance Service via VPN/Phone/email
  • 24*7 Unlimited On-site support for severity 1 problems
  • Initial Review of System Health and Preventive maintenance
  • Scheduled Health-check and Administrative support
  • Review & Implementation of backup policy
  • Patching/Upgrade as per requirement
  • Support by dedicated Technical Consultants
  • Performance Tuning services as per requirement
  • Advisory checks on the DB Lifetime Support Policy and recommend for suitable migration and upgrades proactively
  • Provide Documentations/Reports of every activity performed

Service Level Agreement


UAC provides 24 x 7 support services and work diligently to improve and reduce the turnaround time for services. For the purpose of this agreement, the following terms have been defined.​
  • Hour of Coverage: 24 hours x 7 days
  • Response time : Within 0.5 hours (For Critical Systems under Severity-1,2)
  • Response Onsite : Within 4 hours
  • Sites Supported : Production, DRC
  • UAC Support will initiate contact with the requester within:
  • Non-Emergency: 1~2 business days
  • Emergency: 2~4 hours during business days, 8 hours during non-business hours
  • Business Day: any regularly scheduled working day between 8.30 AM and 5:30 PM
  • Non-Business Hours: any time not included in the definition of Business Day
  • Emergency: a critical function or operation has failed or is at risk of failing in the near future
  • Non-Emergency: normal operational mode